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Djarvain

Monday, February 25, 2013 8:35 AM
My friend had convinced me to return to WoW after about 6 months of not playing.
I've downloaded setup from the site, tried to launch it... It told me 'updating agent' then 'updating launcher' and then - boom - "Unexpected error has occured" error code BLZPTS00001. I've done everything that they've told me at error's page, but it didn't solve anything.
Can anyone help me?


Jurannok

Monday, February 25, 2013 8:39 AM
Djarvain,

What security programs are you running on your system?

Disabling or temporarily uninstalling firewall and anti-virus programs (Norton, McAfee, etc) can permit the launcher to load successfully. Of course, do not remove security software if you can't reinstall it, and always restore disabled security after launching.


Jurannok

Monday, February 25, 2013 8:58 AM
Djarvain,

Can you be more specific? What security program are you using and did you try disabling or uninstalling it? Many security programs remain active when disabled.


Jurannok

Monday, February 25, 2013 9:34 AM
Djarvain,

Thanks for the update. If you are using Windows Vista/7/8, please make sure you have right clicked on your game shortcut and selected the Run as administrator option.

Proxy settings on your system can also block access. Make sure to disable proxy settings from the control panel:
    Pull up your Control Panel and select Internet Options.
    Click on the Connections tab.
    Click the button called "LAN Settings"
    Uncheck all of the options on that screen.
    Then try again.


The launcher requires secondary logon service to be enabled in order for it to run properly.


Jurannok

Monday, February 25, 2013 10:06 AM
Djarvain,

That would leave permissions. Try creating a new admin account on your system. The new account should have default settings.

1. Click Start and click Control Panel.
2. Click User Accounts and Family Safety.
3. Under User Accounts, click Add or remove user accounts.
4. Click Create a new account.
5. Type in the account name. Select the account type: Administrator.
6. Click Create Account.
7. Select the account you just created.
8. Restart the system and log in to the new account.
9. Try running the game.


Jurannok

Monday, February 25, 2013 10:20 AM
Glad to hear it, Djarvain. Thanks for the update.

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