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Toblaki

Monday, May 14, 2012 9:19 AM
Alright, I figure this is an issue on my end, but I'm trying to see if it is wide spread. Starting this afternoon, when I start up the launcher, I get a browser window opening with an ad and the 'news' page on the launcher fails to load. If I hit 'Play' I still go to the log-in screen, but the graphics seem very blurry. So, I am worried about logging in, specially since the authenticator did not stop the last hack attempt on my account. I've ran a base scan of my system, but I am currently running a more in-depth scan of every single file to see if I can find anything. Any one run into this issue and have any details as to the source?


Jurannok

Monday, May 14, 2012 9:31 AM
Toblaki,

Running a deep scan of your system was a good idea if you're seeing pop up ad windows when starting the game Launcher. I'd also recommend you check to see if you have the latest version of Flash.
http://get.adobe.com/flashplayer/

How are the graphics blurry on the sign in screen? Do they appear larger or stretched?
________________________________________________
Technical Support
Want to speak with someone directly? http://us.blizzard.com/en-us/company/about/contact.html

Check your G-diffuser system!


Jurannok

Monday, May 14, 2012 2:55 PM
Toblaki,

It sounds like something might still be buried on your system.

1. Download the following programs:
Rkill: http://www.bleepingcomputer.com/download/anti-virus/rkill
FixTDSS: http://www.symantec.com/security_response/writeup.jsp?docid=2010-090608-3309-99

2. Reboot into safe mode.
Here's a link that shows you how to get into safemode:
http://us.blizzard.com/support/article/21148

3. Run Rkill, then run FixTDSS.
If FixTDSS finds a rootkit, it'll need to restart to remove it. You can let it restart normally.

4. Download & install malwarebytes.
Here's a link where you can download Malwarebytes: http://www.malwarebytes.org
*Be sure to completely update it before running any scans.*
Do a full scan - it'll take over an hour, but its required to remove any keylogger bits.

Once all that is finished.....

Please run this online scan. Make sure you accomplish the recommended fixes the scan may find.
http://secunia.com/vulnerability_scanning/online/
________________________________________________
Technical Support
Want to speak with someone directly? http://us.blizzard.com/en-us/company/about/contact.html

Check your G-diffuser system!

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